Shipping Information
We make every effort to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.
All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We cannot be held responsible for goods lost or delayed by the carrier, international or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment.
All shipping will be billed with your order at published rates for that carrier. If you prefer to use your own account, in most cases, we can accommodate. depending on where the product is shipping from. Please provide us with the carrier name and your account number either via email or in the 'additional instructions' section of the order form. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.
Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.
Finally, because we send our products from a network of factories around the country and abroad, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to notify us of those needs.
International Shipments
Unless otherwise specified, most international shipments will be sent using UPS Non-Continental 2nd day PM service. If you require faster delivery, please let us know upon ordering so that we can arrange to send your merchandise by your preferred method or carrier. We work with customers all over the globe and ships to many countries outside the U.S. International customers should be aware that due to factors beyond our control such as customs clearance and national and international regulations regarding importing, delivery times for international shipments can not be guaranteed. We will do everything in our power to get your order SHIPPED on time but we will not accept responsibility for delays on overseas shipments provided your order leaves the factory on time. You own the merchandise when it leaves our factory. Please also be advised that we charge a $25.00 fee to cover the added expenses involved with processing the paperwork for international orders.
